Why do I see limited number of results in a general search?
The booking engine performs intelligent search and optimizes the search results to display the cheapest fares with the best of the routing options. The results are optimized and only a set of the best results are only displayed for general search so that the number of results is not large and navigation is easier. If you want to search for any specific airlines or preferred airlines then you can use Search by Airline option to get all the search results of your preferred airlines.
Can I search the fares for some preferred airlines?
Yes, in the home page booking engine you have an option of search by Airline. You can select your preferred airlines and continue your search. The search results will be displayed specific to your selected airlines only. If you are not selecting any airlines then system will give you the cheapest fares across the airlines with intelligent routing options.
Are the prices shown on your site applicable only in USA Dollars ($)?
Yes, all prices will be in USA Dollars ($) and applicable to any customer across the world. If your Credit Card is issued by Non USA Bank then your bank might charge some extra fees towards foreign currency transaction charges for the reservation. Please check with your bank for the applicable charges before booking the ticket.
Are there any hidden fees in the fares shown in search results page?
No, The fare shown in the search results on Flightciti is the final inclusive of Base Fare & taxes. If there are multiple passengers in your booking please select the number of passengers when entering the search criteria and the price shows up accordingly. The fares shown to you include Base Fare & taxes and we do not charge any extra or hidden transaction fees
Do I need to book a ticket for my infant/child?
Yes, you need to buy tickets for Child and Infant. The fares differ depending on the age of the child. When making a reservation for children please enter the exact age for each child and the fares are calculated accordingly. The Fares you see on Search results are already calculated according to the specific airlines and the children’s age. You can see the price breakup on the Price Details tab for each itinerary in the search results. All the international travelers including child and infant need to have valid tickets with passport and visa (Please check Visa info link for more details) while travelling.
What is an e-Ticket?
An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number termed as PNR given to passengers in place of a paper ticket. Passengers are required to produce the copy of Itinerary received by email having PNR and e-ticket number at the airport airline counter when checking in for the flight.
Why do I have to give my email address and phone number while make the reservation.
The Email address and phone number are the primary mode of contact by which our Customer support can contact you about the reservations. There could be a situation where there is a name mismatch on the credit card or similar reasons where we would need to contact you. So please enter you active and valid contact information during the account setup/ guest login setup.
What is the process of booking?
After you choose an airline, and complete giving all the passenger and payment details and click the submit button, we validate your credit card and book your reservation. This process may take a couple of seconds. Please do not close the browser when this processing is being done. The next screen would display a message confirming your booking along with a PNR number. You should even receive a Booking confirmation email immediately to the email address you have specified. Please contact the customer support if you do not see the PNR number or if you do not receive the email confirmation.
Can I make a reservation for somebody else?
Yes, you can make a reservation for others, simply enter the passenger name along with necessary information.
Can I make the reservation by phone?
Yes, Please call us at the numbers provided in Contact US and our travel experts can help you 24/7 for your reservations on phone for no extra charge.
Should I enter my frequent-flyer number, meals and other service requests while reservation?
You can enter the frequent-flyer number, meals and other service requests while reservation, alternatively you can raise the request with the respective airline to do the same.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.
How do I make a booking for group travel?
All group booking requests can be mailed to us at support@flightciti with the subject line as Group Booking and we will respond to your request at the earliest. You can even contact the Customer Care. When booking for group bookings, we request you to please include as many details of your travel as possible like number of adults and children traveling, preferred dates and destinations, budget, etc.